Sales Policy

Standards & Pricing

All deposits paid to Medusa Media go towards your total cost of the service/s purchased. Deposits must be received in order to schedule your service.

Photography- The standard pricing of photography sessions vary upon what package is selected, all specific information is located within each session tab. A non-refundable 50% deposit of your session total is required to secure your time and date. No sessions will be fully scheduled without the 50% deposit and a signed photography contract. The remainder of the session fee is due the day of the session, before arrival or in-person upon arrival.

Commissions- The standard size of charcoal portrait offered is 5x7 inches. Standard pricing is $250 for traditional charcoal portraits, and $280 for white charcoal portraits. A non-refundable 50% deposit of your artwork’s total is required to commence work on any commission. No commissions will begin without a 50% deposit and a signed art contract. The remainder of the artwork’s total is due upon completion, and before the work is shipped. Depending on the location of delivery, sales tax may be added to the remaining total and is required to complete the purchase. Standard shipping and framing costs are covered within the total cost of the artwork, with additional options available for added cost. International shipping is not covered within the cost of the package. Clients outside of the United States are required to pay the cost of shipping.

Prices will deviate if custom dimensions, mediums, or framing has been requested. Pricing will increase for custom requests that are larger than 5x7 inches. If I am unable to produce a request in a large size, I will produce the artwork at a smaller size and produce a print that enlarges the artwork to the size requested. Discussion will be held before work is started to ensure all parties understand my process.

Prints- The standard sizes of prints are 5x5, 4x6, 5x7, 10x10, & 11x14. Print costs include the price of standard shipping. Depending on the location of delivery, sales tax may be added to the total at checkout.

Every product and photograph is meticulously checked to ensure it is up to the highest standards before they are given or sent to the client. Every photograph is carefully edited with the client’s vision in mind, while keeping true to the photographer’s style. Every product is carefully sealed and packaged to be protected during the shipping process. Flat artwork is placed in clear protective bags to ensure they are weather proof, and then packaged with cardboard backings to protect from being bent. Framed artwork is given corner protectors and padded with honeycomb packing paper for full safety (and fully eco-friendly!)

Medusa Media is wholly dedicated to pricing transparency- all products include standard shipping built into the cost.

Sales Tax

All products sold and possessed in Idaho are subject to Idaho’s 6% sales tax, which is calculated and added to the total at checkout. If a customer is not charged sales tax, they are responsible for paying their state’s use tax on the total when they file the rest of their taxes.

Sales & Discount Codes

When Medusa Media has sales, they will be clearly shown on the website, and the discounted rate will apply at checkout. If there is an error in this process, reach out to m3dusam3dia@gmail.com before purchasing so that the error can be resolved. Discount codes may apply at checkout only if you have received one directly from Medusa Media. Discount codes may apply during sales periods. Sales may apply to artwork, but not to photography sessions. The only time sales apply to photography sessions is when it is specifically advertised as so, and is clearly shown in the pricing line of the photography package. Sales may be product or service specific, and not site-wide. Duration of sales may vary, but typically occur for one week.

Communication & Complaints

Medusa Media is wholly dedicated to customer satisfaction and service. I aim to answer all emails, texts, or calls within the first day of submission, but it may take up to 10 days to respond when experiencing a large influx in submissions. Medusa Media is controlled and operated by one person, which means response times may be inconsistent. Any complaints may be submitted via a form on this website, or via email, and will be addressed by the owner.

Email at m3dusam3dia@gmail.com is the preferred method of communication, but may also be reached at (208)810-9867. Response times are not guaranteed to be faster or more consistent via phone communication.

Medusa Media will never reach out directly, on any platform, to offer you free or discounted products. If you receive any such message, it is from someone impersonating Medusa Media. Please report any such instances directly to m3dusam3dia@gmail.com, and directly report the account that the message came from.

Delivery Policy

Art & Products

All standard orders are processed within 3-5 business days. Orders received after 5PM MT will be processed on the following business day.

All products are shipped via USPS or UPS with no shipping on U.S. holidays. All products come with free standard shipping within the U.S., with the option to upgrade to expedited shipping for an added cost. International shipping is available.

Once processed, orders shipped within the U.S. typically arrive within 7 business days. International orders typically arrive within 14 business days.

If there’s a delay in your order, please check the tracking information provided in your order confirmation email. Medusa Media cannot be responsible for carrier or customs delays.

All unframed artwork is sealed in protective waterproof bags, placed on cardboard backing, and into eco-friendly bubble mailers before being sent off. Every measure is taken to ensure every piece is protected from potential weather or damage that may be inflicted during the shipping process. If you receive a damaged item, please send images of the damage to m3dusam3dia@gmail.com to begin the return process and receiving a replacement or exchange.

See below for shipping methods and average rates.

Method Delivery Timeframe Rates

Free Shipping* 3-5 business days Free :)

Expedited 1-3 business days $9.65

International 6-10 business days $30.90

*Free shipping applies only to the United States. Delivery timeframe is listed for the contiguous United States and can be expected to be a couple days longer for shipments to Hawaii and Alaska.

Physical products may be available for local pickup ONLY at a time and location that has been clearly agreed upon by the Artist and the Client. The Artist grants a grace period of 15 minutes for the Client to arrive, after which the Artist will leave and the time and place must be rescheduled.

Photography

Proof photographs will be delivered within the first 7 days to ensure the Client is happy with the editing style. Entire digital collections typically take 2-3 weeks to be delivered to the client, but they may take longer for larger, detailed packages. Photographs are guaranteed to be delivered within 2 months of the event date, unless otherwise specified in your contract.

Photographs are always delivered in a digital gallery via a personalized Dropbox link. Clients are free to download and reproduce the images once they have received their personalized link, which is accessible for three months. After three months there will be a re-upload fee if requested, and after a year there’s no guarantee images will be kept.

Return Policy

Art & Products

Any product may be returned within 60 days of receiving the product, as long as there is proof of purchase. Customers are responsible for paying shipping on returns. Returned products are eligible for an exchange of product of equal value, store credit usable in the “shop” section, or as a full refund to the original method of payment. Products must be returned in order to receive an exchange, store credit, or full refund.

The return process can be a hassle, so if a customer receives a damaged product and does not wish to return it, a partial refund will be issued to the original method of payment. Please send images of the damage to m3dusam3dia@gmail.com to begin the process of a partial refund. Once initiated, refunds may take up to 48 hours to process.

Gift certificates are not refundable, but may be exchanged for store credit of the same value to be used towards any product in the “Shop” tab.

Deposits on art services are not transferable or refundable. Custom art services may be cancelled at any time, but the deposit is not refundable once work has been started on the commission. In the event of a cancellation, the remainder of the Artist’s fee will be waived, and the artwork will remain in the property of Medusa Media to be used as seen fit by the Artist. If the artwork was paid in full before the cancellation, 50% of the total will be refunded to the Client’s original method of payment.

Upon completion, if the Client finds the finished piece unsatisfactory, discussion will be held on how to improve the piece, or the Client may opt to cancel the transaction and be waived from the remainder of the Artist’s fee. In this case, the artwork will remain in the property of Medusa Media to be repurposed, resold, or used however the Artist sees fit. In the event that a client receives their finished work and finds it unsatisfactory, the Client has 30 days to reach out to m3dusam3dia@gmail.com to receive a free shipping label to return the work. Once there is shipping confirmation that the return has been issued to Medusa Media, a 50% refund will be issued to the Client’s original method of payment. Refunds may take up to 48 hours to process. This entire process may take up to two weeks to complete.

Photography

Deposits on photography services may be refunded or transferred to a different date if the client communicates so at least 24 hours prior to the scheduled date. Photography deposits may only be transferred to a different date for the same photo package, they may not be put in place for a different package or non-photography service. If you wish to change your session package after the deposit and contract is signed, a refund will be issued to the original method of payment and the original contract will be voided so that a new contract may be issued and signed. Deposits are not transferable or refundable if the client cancels within 24 hours of the scheduled service.

If the photographer initiates a cancelation without rescheduling your photography shoot, or fails to appear at the place and time specified above without informing the Client at least 24 hours in advance, the full deposit amount will be refunded to the Client’s original method of payment, and confirmation of the refund will be sent to the client’s provided email address. Refunds can take up to 48 hours to process and deposit.

Photography services are not refundable once the service has been performed. If a client is not satisfied with the services, they may contact m3dusam3dia@gmail.com so a discussion can commence on how the photographs can be improved. If the photographer is unable to improve the photographs, a 25% off discount will be issued for a re-shoot booking.